Creating a great auto dealership culture depends on your ability to communicate well. Good communication requires more than the ability to answer the phone, talk with customers or send emails. To be effective, you must develop an environment where people can collaborate openly and with trust. For employees to perform [...]
Unemployment is low; workers have options. Your onboarding process better engage, encourage, and accelerate your team members’ career path from the get-go. Here are some guidelines to make it better. Facilitate a meeting with direct managers on day one. Business leaders have to focus on making positive first impressions on [...]
Salespeople bridge the gap between customer needs and the product that fulfils that need. It’s the job of the salesperson to close the deal by helping the customer make those connections. The best closers keep customers coming back. How do you make sure you keep your closers? Support Automotive Salespeople [...]
As counterintuitive as it may seem, the most experienced sales representatives won’t always be the best fit for your job openings. There are some instances when automotive recruiters encourage giving fresh talent a chance to prove themselves. For example, if candidates already have specific characteristics like achievement, optimism, and competitiveness, [...]
Employee turnover is typical at many auto dealerships across the country. A recent study even indicated that it’s as high as 67% for salespeople and 40% for other dealership employees. Since most sales associates only stay with dealerships for about two years, the first step to keeping turnover low is [...]
As the costs associated with employee turnover continue to go up, retaining your senior managers and other top talent is essential for a thriving organization. Leaders that make employee retention a priority sooner rather than later benefit from increased performance, higher employee morale, and improved quality of work. But, a [...]
Toxic work environments usually share at least one thing in common, a high level of employee burnout. But, when businesses start to focus more on employee retention efforts, they begin to realize various exceptional benefits, including increased production, better morale, and reduced costs. Fortunately, you have the power to prevent [...]