In general, management and leadership are the same across the board. However, automotive sales and service are so unique that industry experience matters greatly. Anyone trying to bluff their way into a manager role or learn as they go will find themselves drowning in a sea of diverse departments and internal protocols.

Creating synergy between departments in an auto dealership can feel like a Herculean task. Each department must be able to stand on its own yet collaborate seamlessly with the other department. This is especially true of the body shop, and that's why this hire can be critical for your success. [...]

What goals have you set for your auto dealership this year? Chances are good that you won’t reach them unless you do one thing well.  Your ability to reach your goals depends on having great sales managers that lead your sales teams. No other role is as essential for closing [...]