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Demand for cars has dramatically increased the value of used vehicles, a worldwide trend. In the United States, used cars are outselling new cars by 2:1. Last year, the used car market had a $260 billion value.
Surprisingly, when it comes time to hire leaders, certain qualities are missed. The best leaders are humble and kind. And yet, humility and kindness seem to be rare qualities in leaders today.
Creating synergy between departments in an auto dealership can feel like a Herculean task. Each department must be able to stand on its own yet collaborate seamlessly with the other department. This is especially true of the body shop, and that's why this hire can be critical for your success. [...]
Bruce Daugherty has built an extensive career in the industry by working his way up in automotive sales and service business since 1981 to executive management, most recently serving as Chief Operating Officer (COO) of Sunroad Auto in San Diego. For the last 25 years, he managed in all three [...]
Creating a great auto dealership culture depends on your ability to communicate well. Good communication requires more than the ability to answer the phone, talk with customers or send emails. To be effective, you must develop an environment where people can collaborate openly and with trust. For employees to perform [...]
What goals have you set for your auto dealership this year? Chances are good that you won’t reach them unless you do one thing well. Your ability to reach your goals depends on having great sales managers that lead your sales teams. No other role is as essential for closing [...]
Consumers have long railed against the car buying experience. It's no wonder that home delivery has become immensely popular. Buyers pay an agreed-upon price, and the car is delivered to the new owner's home. The consumer doesn't have to navigate the sales lot while avoiding salespersons teeming like sharks in [...]
Think your dealership group is too small to have a CFO but have accounting needs that are beyond your role as CEO? You may be surprised to learn that the value of having an interim CFO can increase value and reduce cost overall. The right CFO can help you formulate [...]
Midsize dealerships know all too well the challenges today's modern automotive market presents. Consumer buying trends change continuously. To remain competitive, dealerships must adopt new strategies in response to market need. Buyers arrive at your business armed with extensive knowledge because they've done their research. They've likely identified the vehicle [...]
Many auto dealers recognize that time is money. When every employee focuses on job performance, businesses operate smoothly – and with a profit. But what happens when employees aren't performing at their peak? And how would you know? Your Fixed Operations Director should know first. Furthermore, if you hired the [...]
Successful dealerships do a lot of things right to be successful. Whether you’re coordinating inventory orders, expanding your service department, or initiating a new marketing campaign, your success depends on one thing: communication. Without effective communication processes in place, your business may struggle to survive. You could lose out on [...]
A skilled parts manager can make your dealership highly successful. Their contributions in managing parts inventory and serving as a liaison between your salespeople and customers are instrumental in generating revenue while keeping costs down. Even when supply chain issues or limited vehicle inventories deplete your projected sales, your service [...]
