Are you struggling to find an ideal Automotive Service Manager who can operate both online and offline? Is it hard to figure out which manager will work best for you? Well, do not worry! Autopeople is here to help you.

Having a manager with lots of experience is not enough! Rather, you want somebody who is a great fit in terms of skills and personality who can handle the different parts of the job perfectly. Hiring the right person to manage your department effectively is crucial for your organization’s success.

To help you with that, we will explain the qualities your next automotive service manager should have. Once you know these qualities, you can handpick a suitable manager without fear of suffering from loss.

Qualities of a Stellar Automotive Service Manager

So, here are some qualities a stellar service manager should have for the automotive industry.

Problem-Solving Abilities

Problem-solving is the most crucial ability to have if someone wants to flourish in the automotive industry. Every other aspect of the job is tied to problem-solving expertise in some way. A good manager’s objective is to keep employees and customers satisfied. This frequently requires negotiating a complex mix of tests and problems to discover a proper solution.

Business Acumen

Running a service department is akin to running a sales organization, but customer service is just as important. Therefore, having someone who shines in just one area isn’t enough. You need someone who can excel in both customer service and sales to succeed in this position. They must not only attempt to resolve customer issues and act as an advocate, a good manager must also keep sales in mind.

Clear Communication from the Automotive Service Manager

Good communication is not as simple as it appears, especially in the complex automotive industry. Successful correspondence requires putting oneself in the client or customer’s shoes and using clear explanations to arrive at a solution.

Often, this means ditching the automotive, retail, and manufacturing jargon in favor of language that non-technical people can grasp. A good automotive service manager is easy to understand, no matter who they are talking with.

Friendly Attitude

No one likes to be viewed as a number in front of people. The majority of people prefer to interact with another person when they face a problem. But customers in the automotive industry are frequently seen as numbers on a spreadsheet in today’s fast-paced environment where the automotive world has millions of clients.

However, when you can show people that they are your number one priority, they make you a priority. Having a Automotive Service Manager that can demonstrate that they have genuine interest in the well-being of their people, even in difficult situations, will make a world of difference.


A great automotive service manager will understand the problem’s stem and empathy to solve it.

Empathy is necessary to provide the best solution in the automotive industry. When people complain, they often just want their problem to be acknowledged and see that someone cares. A compassionate person in this position can help to alleviate problems. Find a manager that is able to listen to people and understand their situation is critical.

Product/Service Knowledge

The finest automotive service manager understands your product inside and out. Nothing is more aggravating than having a problem and talking with someone who doesn’t understand it.

This does not imply that your manager should be as knowledgeable as your average automotive engineer. However, their knowledge should be greater than the customer and they should have some insight into the technical parts of the job of their employees.

Great Time Management

Automotive managers will undoubtedly be dealing with many employees and customers at the same time. Often, they are juggling responsibilities and are ready to jump into action when there is a problem. Having this agility is directly dependent upon excellent time management ability.

Be sure your manager isn’t overworked to the point where they become a robot checking all clients off a list. 

The Final Verdict

To say the automotive industry is relatively crowded would be an understatement! Therefore, finding an amazing automotive service manager is pretty challenging.

However, there indeed are some skilled, qualified people out there who will add value to your team! In order to reach those professionals, look for the abilities mentioned above. If all points connect, it’s time to welcome your new manager! If you need some helping finding the best people, contact us.

So when you’re ready to have the recruitment team at Autopeople in your corner, give us a call at 1-800-659-9501, visit our website at or email us to discuss what Autopeople can do for you.