Finding a dealership that stands out from the crowd can make a significant difference in your career – in fact, it’s probably one of the biggest factors.
Working at a top-tier auto dealership not only enhances your professional growth but also contributes to a more fulfilling work environment.
But what sets these elite dealerships apart from the rest? Here are five key signs that you’re working at a top-tier auto dealership:
Exceptional Customer Service Standards
At a top-tier auto dealership, customer service isn’t just a department—it’s a core value. You can feel it when you walk in. You’ll notice that exceptional customer service is deeply ingrained in the dealership’s culture.
Employees are trained to go above and beyond in addressing customer needs, resolving issues promptly, and providing a personalized experience that exceeds expectations. The dealership invests in continuous training and development to ensure that everyone is equipped with the skills and knowledge to offer top-notch service.
A Strong Commitment to Employee Development
The best auto dealerships recognize that their greatest asset is their team. Ask about this in the interview.
Great dealerships invest in ongoing training and development opportunities to help employees advance their skills and knowledge. This might include workshops on the latest automotive technology, sales techniques, or leadership training. A top-tier dealership will also support career progression by offering clear pathways for advancement and encouraging employees to set and achieve their professional goals.
According to the National Automobile Dealers Association’s (NADA) most recent Dealership Workforce Study, the annual turnover rate for all dealership positions is 39.4%, with sales consultants experiencing the highest turnover at 71.9%. Any dealership that keeps turnover below these figures could be on the right track.
A Positive Work Culture
A top-tier dealership fosters a positive and supportive work culture. You’ll find a collaborative environment where team members genuinely support each other. The management team is approachable, and values open communication, making it easier to address any concerns or suggest improvements. Employee satisfaction is a priority, and the dealership works to create an atmosphere where people feel motivated, respected, and appreciated.
Innovative Technology and Tools
Staying ahead of the curve is crucial in the automotive industry. Top-tier dealerships are equipped with the latest technology and tools that enhance efficiency and customer experience. This includes state-of-the-art CRM systems, advanced diagnostic equipment, and digital marketing strategies. By working with cutting-edge technology, you can streamline your workflow, stay organized, and provide a more effective service to customers.
Final Thoughts
If you’re currently working at a dealership that embodies these traits, consider yourself fortunate. And if not, use these signs as a benchmark for what to seek out in your next career move or in striving to improve your current dealership’s practices.
Joining the Autopeople network is an easy and simple process. Contact us and fill out the form or call us at 800 659-9501. When you register with us, one of our Autopeople professionals will promptly contact you.
