Dealerships Want More Customer-Focused People

Promoting a customer-focused culture always starts with recruiting the best talent. Service is what sets successful auto dealerships apart from their competition. However, transitioning away from being a sales-focused organization can be challenging because all that matters is the bottom line for many businesses. Unfortunately, many salespeople are trained and even pressured to meet quotas and treat customers like human ATMs to achieve them. A better solution is hiring and training candidates to be customer-focused professionals that focus on the overall needs of your clients. Instead of viewing sales as one-and-done deals, a growing number of companies are increasing their market share through brand loyalty. Here are some more ways to build a customer-focused culture.

Sales managers that can think about the world from a customer’s perspective are in high demand. It can be as simple as listening to the needs of your customers. Then, you can gain valuable insight into what’s driving their decision-making, what their goals are, and what they’re feeling. Customer focus should always be a company-wide priority from chief operating officers to marketing directors, not just limited to frontline staff. More executives are stepping out of the office and interacting with customers too. Conducting regular surveys and listening to what customers are saying online about your brand are effective ways to promote a customer-focused mindset.

Please view our website at www.autopeople.com, call 1-800-659-9501 or email me, David Adragna, at dadragna@autopeople.com to discuss what Autopeople can do for you.

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