Change in Management during Changing Times

David Adragna

In the current automotive industry, it's not just about brakes, engines, tires, and transmissions anymore. Vehicles come with computers that control every system to function. These innovations require more training than before and need to be constantly updated to keep current. Since service technicians are being asked to do more and more, it should come as no surprise that the work force is changing too. Baby boomers are retiring. Gen Xers are moving into more senior positions. And Millennials are out in the world trying to make their mark. According to a recent study published by TechForce, more than 75,000 technicians will be needed each year to meet demand in the automotive industry. Is your management prepared to hire and maintain the limited number of individuals available to fill your open positions?

What managers in every industry are discovering is that Millennials are not like their previous employees. Millennials seem to tick differently. Yes, they want a competitive hourly rate, but they also want a pleasant working environment with a sense of community and comradery. They also like to have perks like flexible work hours, snacks available, lunch bought once in a while, and maybe even gym memberships. These might sound silly to longtime seasoned managers, but this is the new reality. And really, this would cost your dealership a whole lot less than training a new technician after just a few months because your newly hired millennial found a more pleasant opportunity with your competitor down the street.

Good management teams need to be prepared for the changing times. If you are having quite a bit of employee turnover, constantly grumpy employees, or receiving bad online reviews, perhaps it's time to reevaluate your work environment and your management team.

Good managers inspire their employees. This is more relevant now than it's ever been. So, if you're thinking about making a change, Autopeople is here to help you search out those diamonds in the rough that can help your dealership to be competitive. To get your search started, visit our website at www.autopeople.com, call 1-800-659-9501 or email us at info@autopeople.com.

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