January 2017 Newsletter

David AdragnaThe Importance of Job Stability

Have you ever considered how much it costs your dealership to hire a new employee? Sure, there are the measurable costs - placing ads online, hiring a recruiter, overtime paid to staff doing extra work... But what about the immeasurable drains to your revenue? The lost productivity, the time spent training and orienting a new hire, and the paperwork demands, to name a few. Just the sheer amount of time it takes someone to learn the ins and outs of the dealership could mean expensive delays in important transactions, sales, and customer service.

In the same way we want to build customer loyalty, job stability among employees is one of the most significant components of a healthy dealership. While you may have staff that have been with you for 5 or 10 years, the reality is that employee turnover in the auto industry is very high. This has as much to do with our precarious economy as it does with the individuals whom we hire. 

Take a look at the resumes of your most valuable employees and compare them with those of your least reliable ones. I'll bet that the major difference between the two groups is job stability. How many times have your managers changed jobs in proportion to the amount of time they've spent working in the auto business? Once, maybe twice? Now look at the employees you wish you hadn't hired; do they change jobs every year or two?

Hiring a recruiter can literally save you thousands of dollars in lost revenue over the years that you would spend replacing unreliable employees. This is because a recruiter can vet out the perennial job changers, the people who are either never satisfied or keep getting fired. A recruiter will make sure you interview - and hire - employees who are productive, get along with others, and will stay for the long haul.

For more information about Autopeople, please go to www.autopeople.com or email us at info@autopeople.com or call 1-800-659-9501.

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